Terms & Conditions

We reserve the right, when necessary, to alter timetables, re-route vessels for reason of safety or stop them serving a pier, without notice.  Although any such action will be exceptional, we do not guarantee to operate any services in accordance with published schedules, or at all.

For your own safety and the safety of others, you must follow instructions given by our crew when on board any of our vessels.

For safety reasons you must not smoke (except in designated smoking areas) or use roller skates, roller blades or skateboards on our vessels or any facilities controlled by us.

The master may refuse to carry any passengers, or direct any passenger to disembark, where the behaviour of that passenger is liable to cause nuisance or offence to the other passengers or put at risk the safety of the passenger, other passengers, crew or vessel.

The Company will not be liable for any loss, damage or delay to any persons or their possessions whilst embarking or disembarking from the vessel or during the voyage which may arise from or be in any way connected with any act, omission or negligence of any person employed by the Company.

The Company will not be liable for death or personal injury to any persons resulting from any act or omission other than the Company’s negligence.

Our vessels have not been designed or adapted for passengers in wheelchairs. If you intend to travel, you must satisfy yourself as to its suitability before embarking. If you use a wheelchair you must bring enough helpers to enable you to make your journey safely including getting on board the vessel and leaving it at your destination.

Under no circumstances must wheelchairs obstruct any access to safety and lifesaving equipment, gangways, stairs or passageways.

You may, at the discretion of the crew, take with you the following items, provided they do not obstruct access to safety and lifesaving equipment, gangways, stairs or passageways and are not put on seats:

Personal luggage

Pushchairs and buggies

Prams

At the discretion of the Master, you can take with you a dog or other inoffensive animal, without charge, provided it is kept under control, either on a lead or carried in a suitable container, and is not put on a seat. The Master may direct which part of the vessel you can occupy if you bring an animal on board. We can refuse permission for you to take an animal on our vessels if this condition is not met or if the animal seems dangerous. Crews are not allowed to take charge of any animal.

We do not accept responsibility for any luggage, belongings or animals brought on board. If you bring any such items on board they remain your responsibility at all times.